Who you choose to partner with in business can have long-lasting and often unforeseen consequences. The F&I space is no different. While many consider the landscape of F&I providers to be homogenous, a deeper look reveals some important distinctions that can mean the difference between winning and losing. As an Agent, your selected F&I provider is more than just a collection of products. It can influence your reputation, speed to market, and your capacity to operate with creativity and flexibility.
As you consider your current provider and their value as a partner, it’s helpful to consider the following questions:
Does your business truly matter to them?
If you have to ask yourself whether your book of business is a priority to your F&I provider, you’re probably with the wrong partner. This can often manifest itself as a lack of responsiveness, an impersonal approach to the relationship, and a lack of urgency to find solutions to the challenges that will inevitably arise.
The AutoXcel Position: At AutoXcel, F&I is very much a personal business. And while we leverage proven technology to facilitate Dealer growth and efficiency, our people, and the partners we serve always come first. That’s why we endeavor to do everything with a personal service and a spirit of collaboration. If it’s important to our partners, it is important to AutoXcel. No exceptions.
Are they equipped to handle every aspect of your growing business?
Having a well-rounded F&I portfolio is just one aspect of an F&I provider’s capabilities. Equally important is whether your F&I partner possesses the critical in-house services and expertise necessary to help your business operate efficiently and effectively. Competencies such as on-site accounting and compliance, on-site claims handling, creative marketing, and personalized customer support can make a significant difference in the success of your F&I operations. If your current partner is outsourcing these critical functions or, even worse, minimizing their importance, you may be jeopardizing your business.
The AutoXcel Position: Our on-site Accounting and Compliance professionals provide dealers with speed and adaptable programs, quicker approvals, comprehensive reports, and real-time iterations of forms and contracts. Deals close faster and with fewer headaches. What’s more, our partners repeatedly tell us that we handle Claims better than our competitors. AutoXcel’s Claims team consists of highly trained professionals (including ASE certified) whose mission is to deliver personal and efficient service for every claim. There is no impersonal service, long wait queues, or cumbersome claims apps.
Can you always trust them to operate with integrity and respect?
Does your F&I Provider instill trust when it comes to their communication style and behavior? Do they operate with transparency and accountability or are you always left searching for the truth amidst a cloud of ambiguous or even misleading information? Worse yet, do you fear that your F&I provider may look to poach your dealer accounts? A partnership is built on trust, and successful partnerships can tolerate nothing less.
The AutoXcel Position: Doing right by our Agent and Dealer partners and looking out for the drivers who rely on our programs is central to the DNA of our company. We have a mantra at AutoXcel®: share the unfiltered facts and always deliver on our promises. For over 20 years, our partners have benefited from that promise and have helped build our reputation as the F&I agency you can trust. Your accounts remain your accounts when you partner with AutoXcel. Our role is to ensure your success.
Do they have the flexibility to evolve with your business?
Your growing business and the needs of your Dealer partners are not stagnant, and your F&I Provider can’t be stagnant either. An F&I portfolio is not a one-size-fits-all solution. It should evolve with creativity and flexibility to reflect the needs of unique dealers, their consumers, and the demands of the local region. If you hear, “We can’t do that” a little too often, it may be time to seriously evaluate your F&I provider.
The AutoXcel Position: Few other F&I providers can build unique, highly customized programs with the speed and efficacy of AutoXcel®. We pride ourselves in our ability to adapt to the unique needs of our partners by crafting individualized F&I solutions with revenue creation, ease of implementation, and the end consumer’s satisfaction in mind.
Play a Winning Hand with AutoXcel
With over 20 years of industry expertise, AutoXcel has proven to be the F&I provider that Agents and Dealers can trust. Here are just a few reasons why Agents count on AutoXcel:
We maximize Agent’s business performance
Agents benefit from our over 20 Years of F&I expertise and proven dealer growth
Our expert staff of Claims, Accounting, Compliance, and Sales Support professionals are on-call
You can count on simple, straightforward costs and transparent responses to your questions
We’ll strengthen your F&I portfolio with your choice of our over 30 stellar F&I programs
Claims will be handled with accuracy and efficiency with no customer hold times
We offer a one-of-a-kind Reinsurance opportunity for Agents
Contact AutoXcel today or visit us at Booth #619 at Agent Summit to bolster your winning hand!
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